Shipping Policy

At Eileen Jewels, we are committed to delivering your favourite jewellery safely and efficiently. We partner with reliable courier services to ensure your orders reach you in excellent condition, whether you're shopping from India or anywhere around the world.

Domestic Shipping (India)

Delivery Timeline

• Processing Time: 1–2 Business Days
• Standard Delivery: 7–10 Business Days

Delivery timelines may vary depending on your location, public holidays, weather conditions, or courier service availability.

Once your order has been shipped, you will receive a tracking number via Email, SMS or WhatsApp to monitor your shipment.

International Shipping

Eileen Jewels proudly delivers to customers across major international destinations including:

• United States
• United Kingdom
• Europe
• Gulf Countries
• Canada
• Australia
• Singapore
• Other eligible countries

Trusted International Courier Partners

To ensure secure and timely delivery, we work with globally trusted logistics partners.

• DHL Express
• FedEx
• UPS
• Aramex
• Other Trusted Logistics Providers

International Delivery Timeline

• Order Processing: 1–3 Business Days
• Delivery: 7–15 Business Days

Delivery timelines may vary depending on customs clearance, destination country regulations and local courier services.

Shipping Charges

International shipping charges, where applicable, are automatically calculated during checkout based on destination, package weight and selected shipping method.

Custom duties, VAT, import taxes or any additional local charges imposed by the destination country shall be borne by the customer.

Order Processing

All orders are processed only after successful payment verification.

Orders are generally processed within 1–3 business days, excluding:

• Sundays
• Public Holidays
• National Holidays
• Unexpected operational disruptions

During festive seasons, promotional campaigns, or high-demand periods, order processing may take slightly longer than usual.

Order Tracking

Once your order has been dispatched, you will receive shipment tracking details via your registered Email, SMS or WhatsApp.

You can use the tracking number to monitor your shipment directly on the courier partner's official website.

Delivery Delays

While we always strive to deliver your order within the estimated timeline, certain unforeseen situations may cause delays.

• Weather conditions
• Natural disasters
• Customs clearance procedures
• Public holidays
• Transportation disruptions
• Courier partner delays

Eileen Jewels shall not be held responsible for delivery delays caused by circumstances beyond our reasonable control.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping details while placing an order.

If an incorrect or incomplete address is provided:

• Delivery delays may occur.
• Additional shipping charges may apply.
• Returned shipments may require re-shipping charges.

Lost or Damaged Shipments

If your parcel arrives damaged or appears to be tampered with, please notify us within 24 hours of delivery.

Please provide:

• Clear photographs of the package and product.
• An unboxing video.
• Your Order ID.

Our support team will investigate the issue promptly and provide the most suitable resolution.

Contact Us

For any shipping-related questions or assistance, please feel free to contact us.