Return & Refund Policy

At Eileen Jewels, customer satisfaction is our priority. We take great care in ensuring that every jewellery piece is delivered in perfect condition. However, if you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. 7-Day Return & Refund Policy

We offer a 7-day return and refund policy from the date of delivery. To be eligible for a return, the product must meet all return conditions mentioned below.

2. Return Eligibility

Returns will only be accepted if:

• The return request is raised within 7 days of delivery.
• The product is unused, unworn, and in its original condition.
• All original tags, labels, packaging, boxes, pouches and accessories are intact.
• The jewellery shows no signs of wear, scratches, alteration or misuse.
• The item received is damaged during transit or different from what was ordered.

3. Mandatory Reporting Within 24 Hours

If you receive a damaged product, defective item, incorrect product or missing item, you must notify our support team within 24 hours of delivery.

Please share:

• Clear product images.
• Unboxing video.
• Your Order ID.
• Delivery details.

Failure to report such issues within 24 hours may result in the request being declined.

4. Non-Returnable Items

Returns will not be accepted if:

• Product tags have been removed.
• Jewellery has been worn or used.
• Product has been damaged after delivery.
• Item has been altered, resized, repaired or modified.
• Return request is raised after the 7-day return period.
• Products purchased during clearance sales, special promotions or marked as non-returnable.

5. Return Process

6. Refund Process

Once your returned product has been received and successfully inspected by our quality team, your refund will be processed to the original payment method used during checkout.

• Refunds are processed only after the returned product passes our quality inspection.
• Refunds may take 5–10 business days to reflect in your account depending on your bank or payment provider.
• Shipping charges (if applicable) are non-refundable unless the return is due to our error.

7. Exchange Policy

We currently offer exchanges only under the following circumstances:

• Wrong product delivered.
• Damaged product received.
• Manufacturing defects.

All exchange requests are subject to product availability. If the requested item is unavailable, an alternative solution will be offered by our support team.

8. Cancellation Policy

Orders can only be cancelled before they are dispatched from our warehouse.

Once an order has been shipped, cancellation is no longer possible and the order will be governed by our Return & Refund Policy.

9. Quality Assurance

Every piece at Eileen Jewels undergoes strict quality inspection before dispatch. From craftsmanship to packaging, every order is carefully checked to ensure it reaches you in excellent condition.

Our commitment is to deliver jewellery that reflects elegance, quality, and lasting beauty.

10. Contact Us

For returns, refunds, exchanges, or any assistance, please contact us.